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DELIVERY INFO

DELIVERY INFO

All our delivery partners, An Post, DX, DPD, FedEx, Fastway and Postal Store, are on hand to provide a fast, efficient delivery service throughout Ireland and to the UK.

Your order will be fully tracked, so you have no need to worry about it being lost or delivered to the wrong address.

If you don't receive your order within the time given, just get in touch and we will track it for you.

Please do not contact us before 5pm on the evening following your dispatch date, as we must give the couriers enough time to do their job.

Occasionally, delivery may be delayed for reasons beyond our control.

Delivery Times

Orders placed before 12pm, Monday to Friday, are dispatched the same day.
Orders placed on Saturdays and Sundays will be dispatched on Monday, excluding Bank Holidays.

  • Ireland & Northern Ireland: 2–3 day service
  • UK: 3–5 day service

Some locations in the Scottish Highlands may take slightly longer.
Deliveries to ROI and UK islands will incur additional charges.
Rest of the world: please get in touch.

Please fill out the form below and we will get back to you.

Failed Delivery Attempts

If the carrier's website shows that they attempted to deliver your parcel but could not, you will need to rearrange the delivery yourself.

If the carrier makes up to 3 attempts and fails to deliver, the parcel will be returned to us. Please allow 7 days for it to arrive back with us.

  • We will then credit you for the item only, not for the original carriage cost.
  • We may also charge a 15% handling charge on certain items, including items with a Free Carriage option.

Terms and Conditions of Order Acceptance

By accepting delivery of the goods from our appointed courier, the Buyer acknowledges and agrees to the following terms:

  1. Acceptance of Goods

    • The Buyer (or their authorised representative) is responsible for inspecting the goods at the time of delivery.
    • Once the Buyer accepts and signs for the order, the goods are deemed to have been received in satisfactory condition.

  2. Transfer of Responsibility

    • Upon acceptance of the order from the courier, all risk and responsibility for the goods, including damage, loss or misuse, passes to the Buyer.
    • The Seller will not be liable for any damage that occurs after the goods have been delivered by the courier and accepted by the Buyer.

  3. Returns and Refunds

    • The Seller does not accept returns or offer refunds for damage reported after the order has been accepted from the courier.
    • If a return is authorised at the Seller's discretion (e.g. incorrect items or special agreements), a handling charge will apply.
    • The Buyer is responsible for all return shipping costs unless otherwise agreed in writing.

  4. Courier as Third Party

    • The courier is a third-party delivery service and not an agent of the Seller.
    • Any issues arising from delivery delays, misplacement or damage while in the courier's care should be addressed directly with the courier.

  5. No Liability After Delivery

    • The Seller accepts no liability for damage, theft or deterioration of the product after it has been delivered and accepted by the Buyer.

  6. Acknowledgement

    • By signing for and accepting the goods from the courier, the Buyer confirms that they have read, understood and agreed to these terms.